Privacy Policy of
LevelUp Solution

1. Introduction

At LevelUp Solution, your privacy and trust are at the heart of our operations. Whether you're browsing our website, discussing a project, or using our services—ranging from web and app development to digital marketing—we are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, protect, and handle your information.

2. Information We Collect

We collect various types of data depending on your interaction with us. These include:

• Personal Identifiable Information (PII): Your name, email, phone number, location, and business details that you voluntarily provide when contacting us or filling forms.
• Technical Information: Such as your IP address, browser type, operating system, device type, screen resolution, and referring URLs.
• Usage Behavior: Insights into how you interact with our site and services—like pages visited, clicks, time spent, and session data.
• Payment & Billing Information: Processed securely via trusted third-party gateways (like Razorpay, Stripe, etc.). We do not store your card or sensitive financial details.
• Communication Logs: Emails, WhatsApp chats, call records, and any messages exchanged via contact forms or social channels.

3. How We Use Your Data

We use your data for multiple purposes, such as:

• Providing and managing the services you request.
• Understanding your requirements for accurate project delivery.
• Improving our website, tools, and customer experience.
• Sending important notifications related to your project, updates, or security issues.
• Marketing and promotional communication (only if consented).
• Meeting contractual, legal, and regulatory obligations.

4. Data Sharing

We never sell or rent your information. Data may be shared only with:

• Internal teams strictly on a need-to-know basis.
• Third-party service providers like hosting services, payment gateways, analytics platforms, etc.
• Government or legal authorities if required by law or court order.

5. Data Security

We employ industry-standard security practices to protect your data from loss, misuse, or unauthorized access, such as:

• SSL/TLS encryption
• Strict authentication & user access control
• Firewalls and monitoring systems
• Regular security updates and audits

However, no digital platform is 100% secure. We urge users to remain cautious and protect their personal login credentials.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to track user behavior and enhance site functionality. These may include:

• Essential session cookies
• Performance cookies (e.g. Google Analytics, Meta Pixel)
• Functionality cookies for better experience

You can manage or disable cookies from your browser settings. Note that disabling cookies may affect certain features of the website.

7. Your Rights

• Request access to the personal data we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communication
• File a complaint with a regulatory authority (if applicable)

8. Third-Party Links

Our website may include links to other websites or platforms. We do not control or endorse their content and are not responsible for their privacy practices. We recommend reviewing their individual privacy policies.

9. Changes to This Policy

This policy may be updated periodically to reflect changes in legal requirements or service offerings. Any revisions will be posted on this page with the updated “Effective Date.”

10. Data Ownership & Intellectual Property

Upon full payment, the ownership of project assets such as website source code, designs, logos, and other deliverables is transferred to the client. However, LevelUp Solution reserves the right to showcase the work in its portfolio unless otherwise requested in writing.

11. Data Retention Policy

We retain client data for as long as necessary for the purposes it was collected, or as required to comply with legal obligations. After this period, data is securely deleted or anonymized.

12. Client Project Confidentiality

We sign NDAs upon request and ensure complete confidentiality of your project data, code, and communications. Internal access is limited to the team members working on your specific project.

13. Testimonials & Case Studies

With your consent, we may use testimonials or feature your project as a case study on our website or social media. This will only be done after your written approval.

14. Services Covered Under This Policy

• Custom Web Development
• Mobile App Development (Android/iOS)
• Digital Marketing & Social Media Management
• Search Engine Optimization (SEO)
• UI/UX Design & Branding
• Cloud Hosting & Maintenance

15. Third-Party Plugin & API Usage

Our projects may use third-party APIs and tools such as Google Maps, Meta SDKs, payment gateways, chat widgets, etc. While we use only trusted providers, each third party has its own privacy practices which we do not control.

16. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If such data is identified, we will promptly delete it.

17. Refund & Cancellation Policy

Once a project is started and work begins, refunds will not be issued. Cancellations before the start of the project may be eligible for a partial refund after deducting consultation or processing fees. Refunds are not offered on services like SEO, social media, or design work once initiated.

18. Client Onboarding Process Privacy

During onboarding, clients often share business documents, internal strategies, and login credentials. This information is kept confidential, encrypted when stored, and used strictly for the purpose of the project.

19. Contact Us

For questions, concerns, or to exercise your data rights, you may contact us using the details below:

Email: levelupxsolutions@gmail.com
Phone: +91-95077 13513, +91-99053 56077
Address: LevelUp Solution, Sitamarhi, Bihar, India